Platform Analytics
All LGUs · All channels · Updated in real-time
Active LGUs
49
of 1,724 target LGUs
↑ +6 this month
Citizens Served
184K
Total interactions
↑ 34% MoM
Tickets Processed
47,291
All departments
↑ 22% MoM
AI Resolution Rate
31%
No staff needed
↑ 8pts MoM
Avg Satisfaction
4.6
Out of 5.0
↑ 0.3 MoM
SLA Breach Rate
7.3%
Platform average
↑ 1.1pts (target <5%)
Tickets Over Time
Daily volume across all LGUs · last 30 days
Total
AI Resolved
Staff Resolved
Intake Channels
How citizens reach the LGU
Walk-in
38%
Online
29%
Phone
20%
Email
13%
Dept Performance
Tickets resolved vs. breached
AI Co-Pilot: Nova
30-day performance · All LGUs
Classification Accuracy
96%
Draft Acceptance Rate
71%
Auto-Resolved (no staff)
31%
Routing Accuracy
89%
Avg AI Response Time
1.2s
↑ Trending: AI auto-resolution up 8pts vs. last month. Top categories: Senior Citizen IDs, Birth Certificates, Barangay Clearances.
Resolution Time
Hours to close per ticket
LGU Adoption Tracker
| LGU | Region | Status | Tickets (30d) | AI Rate | Satisfaction | SLA Health |
|---|---|---|---|---|---|---|
Naga City |
Region V |
● Active | 2,847 | 36% | 4.8 | 97% |
Quezon City |
NCR |
● Active | 6,441 | 28% | 4.5 | 88% |
Davao City |
Region XI |
● Active | 5,120 | 33% | 4.7 | 93% |
Cebu City |
Region VII |
● Active | 4,388 | 31% | 4.6 | 91% |
Cagayan de Oro |
Region X |
● Active | 3,211 | 29% | 4.4 | 85% |
Iloilo City |
Region VI |
◎ Trial | 891 | 22% | 4.2 | 79% |
Makati City |
NCR |
◎ Trial | 440 | 19% | 4.1 | 71% |
Zamboanga City |
Region IX |
◌ Pending | — | — | — | — |
General Santos |
Region XII |
◌ Pending | — | — | — | — |
Weekly Activity Heatmap
Ticket volume by day · last 8 weeks
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Satisfaction Trend
Platform average · daily
4.6